RXQ Compounding has shipped our first order from our new facility!
RXQ is proud to announce that our first official shipment of compounded product has left the Albany, OH facility as of the afternoon on March 16. Construction started in December of 2017 and today, the new 42,500 sq. ft. state-of-the-art facility is finally open and operational. This shipment is a milestone for RXQ, and was only possible due to the dedication of the countless contractors, staff, and employees.
The facility is built in compliance and regulation of the FDA and Current Good Manufacturing practices (cGMP). It features 20,000 sq ft+ of clean room space, and has significantly increased production capacity in comparison to our previous production facility.
To ensure everyone who purchases compounded product from RXQ has the best customer experience possible, learn more about our shipping procedures below!
After an order is placed, you will receive an order acknowledgement from RXQ stating that your order has been successfully submitted. Once the order is processed, you will receive a shipping confirmation with tracking information. Orders placed before 3 pm EST, will be shipped same day. Orders placed after 3 pm EST will be shipped next business day.
All compounded products are packaged after end-product testing and shipped to customers via UPS. Customers are able to select their preferred shipping method (Ground, 2 Day Air, etc.) except for cold products. Cold products that require refrigeration are required to be shipped Next Day Air via UPS.
Receiving a Shipment
When you receive a shipment from RXQ, check the contents immediately. RXQ requires that any missing items or product damage be reported within 24 hours of receiving the shipment. No exchanges or refunds will be honored unless RXQ is notified within 24 hours. In addition, an adult signature is required for all RXQ shipments shipped via UPS.
States We Ship To
Currently, RXQ is licensed to ship to 39 states and the District of Columbia. RXQ is working to obtain licenses in all 50 states. Check to see if we are licensed in your state!